PERSAL/Access issues

Overview

PERSAL requires Winet connectivity and correct login.

Possible Causes

This issue commonly occurs under the Finance Systems category, specifically related to PERSAL.

Step-by-Step Fix

Check Winet, reset password, confirm APN working.

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.