Password Reset/Account locked

Overview

Too many failed attempts

Possible Causes

This issue commonly occurs under the Email category, specifically related to Password Reset.

Step-by-Step Fix

Wait 30 mins or request admin unlock

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.