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Distribution Services not found

Category: Knowledgebase

Check if the firewall is off  Check the proxy that is of Check the IP address and station ID 

OneDrive Support / OneDrive not syncing

Category: Data Backups

Overview Sync errors caused by outdated client, paused sync, or no internet connectivity Possible Causes This issue commonly occurs under the Data Backups category, specifically related to OneDrive Su...

OneDrive Support/Login issues

Category: Data Backups

Overview User not signing in with departmental credentials Possible Causes This issue commonly occurs under the Data Backups category, specifically related to OneDrive Support. Step-by-Step Fix Sign ...

Microsoft Office Upgrade/Old version incompatible

Category: Software

Overview Office 2010/2013 no longer supported Possible Causes This issue commonly occurs under the Software category, specifically related to Microsoft Office Upgrade. Step-by-Step Fix Install O365 a...

Communication/Emails not sending

Category: Email

Overview No internet or SMTP server offline Possible Causes This issue commonly occurs under the Email category, specifically related to Communication. Step-by-Step Fix Check internet → Restart Outlo...

BitLocker Recovery Key/TPM or BIOS change

Category: Device Encryption

Overview Hardware change triggers recovery requirement Possible Causes This issue commonly occurs under the Device Encryption category, specifically related to BitLocker Recovery Key. Step-by-Step Fi...