LOGIS/Access or performance issues

Overview

LOGIS access requires valid certificates, supported browser, and network connectivity.

Possible Causes

This issue commonly occurs under the Finance Systems category, specifically related to LOGIS.

Step-by-Step Fix

Check browser compatibility, renew certificates, check SCM system status.

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.