Internet Connectivity/ISP downtime

Overview

No external connectivity

Possible Causes

This issue commonly occurs under the Internet/Broadband category, specifically related to Internet Connectivity.

Step-by-Step Fix

Confirm other devices affected → Escalate to ISP

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.