BAS/Login or access issues

Overview

BAS access requires valid credentials and correct installation.

Possible Causes

This issue commonly occurs under the Finance Systems category, specifically related to BAS.

Step-by-Step Fix

Verify login, install upgrades, ensure certificate validity.

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.