Router Specification/Consumer router failures

Overview

Routers not designed for enterprise load

Possible Causes

This issue commonly occurs under the Infrastructure category, specifically related to Router Specification.

Step-by-Step Fix

Procure enterprise router with VLAN/QoS support

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.