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Network Management/Router misconfigured
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Network Management/Router misconfigured

Overview

Incorrect DHCP/DNS settings

Possible Causes

This issue commonly occurs under the Internet/Broadband category, specifically related to Network Management.

Step-by-Step Fix

Reset router → Verify DHCP enabled

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.

 

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Article Details

Article ID:
30
Category:
Internet/Broadband
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