Laptop Specification/Low performance

Overview

Does not meet requirements

Possible Causes

This issue commonly occurs under the Infrastructure category, specifically related to Laptop Specification.

Step-by-Step Fix

Standard spec: i5/8GB RAM/256GB SSD/Win11 Pro

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.