ICT Service Desk ICT Service Desk Knowledgebase Infrastructure
Access Point Specification/Wrong AP type
Suggested knowledgebase articles:

Access Point Specification/Wrong AP type

Overview

Consumer vs enterprise mismatch

Possible Causes

This issue commonly occurs under the Infrastructure category, specifically related to Access Point Specification.

Step-by-Step Fix

Ensure AP supports WPA3, 2.4/5GHz, min. 100 concurrent users

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.

 

Was this article helpful? Yes | No

Article Details

Article ID:
50
Category:
Infrastructure
Rating :

Related articles