Printer Specification/Mismatch (inkjet vs laser)

Overview

Printer cannot handle school volume

Possible Causes

This issue commonly occurs under the Infrastructure category, specifically related to Printer Specification.

Step-by-Step Fix

Use laser printers for high-volume schools

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.