OneDrive Support / Storage limit reached

Overview

Free storage (5GB) exceeded or license expired

Possible Causes

This issue commonly occurs under the Data Backups category, specifically related to OneDrive Support.

Step-by-Step Fix

Check account quota → Delete unnecessary files or request additional storage

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.