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Data Encryption/Unmanaged encryption tools
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Data Encryption/Unmanaged encryption tools

Overview

Users encrypt files with unsupported software

Possible Causes

This issue commonly occurs under the Security category, specifically related to Data Encryption.

Step-by-Step Fix

Standardise on BitLocker/OneDrive encryption policies

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.

 

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Article Details

Article ID:
36
Category:
Security
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