Articles in this category OneDrive Support / OneDrive not syncing Overview Sync errors caused by outdated client, paused sync, or no internet connectivity Possible Causes This issue commonly occurs under the Data Backups category, specifically related to OneDrive Su... OneDrive Support / Storage limit reached Overview Free storage (5GB) exceeded or license expired Possible Causes This issue commonly occurs under the Data Backups category, specifically related to OneDrive Support. Step-by-Step Fix Check acc... OneDrive Support/Login issues Overview User not signing in with departmental credentials Possible Causes This issue commonly occurs under the Data Backups category, specifically related to OneDrive Support. Step-by-Step Fix Sign ... SharePoint Support/Access denied Overview User does not have permission to access a team site or library Possible Causes This issue commonly occurs under the Data Backups category, specifically related to SharePoint Support. Step-b... SharePoint Support/Document not opening in browser Overview Browser settings or cached data interfering Possible Causes This issue commonly occurs under the Data Backups category, specifically related to SharePoint Support. Step-by-Step Fix SharePoint Support/File version conflicts Overview Multiple users editing without autosave enabled Possible Causes This issue commonly occurs under the Data Backups category, specifically related to SharePoint Support. Step-by-Step Fix