ICT Service Desk ICT Service Desk Knowledgebase Security
Data Encryption/Key loss
Suggested knowledgebase articles:

Data Encryption/Key loss

Overview

User loses private key

Possible Causes

This issue commonly occurs under the Security category, specifically related to Data Encryption.

Step-by-Step Fix

Enforce recovery key storage in AD/Azure

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.

 

Was this article helpful? Yes | No

Article Details

Article ID:
37
Category:
Security
Rating :

Related articles