Windows Activation/KMS server unreachable

Overview

School network not reaching activation server

Possible Causes

This issue commonly occurs under the Software category, specifically related to Windows Activation.

Step-by-Step Fix

Connect to VPN or ICT core network → Retry activation

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.