Network Management/High traffic

Overview

Too many devices consuming bandwidth

Possible Causes

This issue commonly occurs under the Internet/Broadband category, specifically related to Network Management.

Step-by-Step Fix

Limit non-essential traffic → Configure QoS

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.