Windows Activation/Not genuine copy

Overview

Windows not licensed

Possible Causes

This issue commonly occurs under the Software category, specifically related to Windows Activation.

Step-by-Step Fix

Use official EDU license key → Activate online

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.