Encryption/External drive encryption

Overview

Drive encrypted without recovery key

Possible Causes

This issue commonly occurs under the Device Encryption category, specifically related to Encryption.

Step-by-Step Fix

Require recovery password or re-format drive

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.