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POPI Act Policy Implementation/Data shared via unsecure channels
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POPI Act Policy Implementation/Data shared via unsecure channels

Overview

Emails with personal data unencrypted

Possible Causes

This issue commonly occurs under the User Management category, specifically related to POPI Act Policy Implementation.

Step-by-Step Fix

Enforce secure email policies (Outlook encryption)

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.

 

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Article ID:
49
Category:
User Management
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