ICT Service Desk ICT Service Desk Knowledgebase Device Encryption
BitLocker Recovery Key/TPM or BIOS change
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BitLocker Recovery Key/TPM or BIOS change

Overview

Hardware change triggers recovery requirement

Possible Causes

This issue commonly occurs under the Device Encryption category, specifically related to BitLocker Recovery Key.

Step-by-Step Fix

Retrieve recovery key from Azure AD/Office365 account

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.

 

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Article ID:
10
Category:
Device Encryption
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