SharePoint Support/File version conflicts

Overview 

Multiple users editing without autosave enabled

Possible Causes

This issue commonly occurs under the Data Backups category, specifically related to SharePoint Support.

Step-by-Step Fix

Enable Autosave in Office Apps → Use Check In/Out for sensitive libraries

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.