SharePoint Support/Document not opening in browser

Overview

Browser settings or cached data interfering

Possible Causes

This issue commonly occurs under the Data Backups category, specifically related to SharePoint Support.

Step-by-Step Fix

Clear cache → Try Edge/Chrome → Ensure Office Online extensions installed

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.