Printer Setup/Wrong port configuration

Overview

Print jobs stuck in queue

Possible Causes

This issue commonly occurs under the Hardware category, specifically related to Printer Setup.

Step-by-Step Fix

Check printer properties → Reassign correct port

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.