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POPI Act Policy Implementation/Unawareness of compliance
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POPI Act Policy Implementation/Unawareness of compliance

Overview

Staff not trained

Possible Causes

This issue commonly occurs under the User Management category, specifically related to POPI Act Policy Implementation.

Step-by-Step Fix

Conduct annual POPI training → Provide policy handbook

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.

 

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Article Details

Article ID:
48
Category:
User Management
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