Driver Update/Installation - Device not recognised

Overview

Outdated/missing driver

Possible Causes

This issue commonly occurs under the Software category, specifically related to Driver Update/Installation.

Step-by-Step Fix

Use Windows Update or OEM site → Install latest

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.