Other Application Installation/Blocked by admin rights

Overview

User lacks privileges

Possible Causes

This issue commonly occurs under the Software category, specifically related to Other Application Installation.

Step-by-Step Fix

Request ICT admin to install via elevated rights

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.