Valistractor - App not opening / failing install

Overview

Valistractor requires multiple runtimes and internet to run.

Possible Causes

This issue commonly occurs under the Application Support category, specifically related to Valistractor.

Step-by-Step Fix

Install runtimes in order then launch with internet connection.

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.