SASAMS/Database not opening

Overview

Application cannot connect to the SASAMS database.

Possible Causes

This issue commonly occurs under the Application Support category, specifically related to SASAMS.

Step-by-Step Fix

Open with latest patch or run taskFix for high school DB.

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.