Microsoft Office Upgrade/Old version incompatible

Overview

Office 2010/2013 no longer supported

Possible Causes

This issue commonly occurs under the Software category, specifically related to Microsoft Office Upgrade.

Step-by-Step Fix

Install O365 apps via portal.office.com

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.