Hardware Upgrade/Insufficient RAM or storage

Overview

Apps slow or failing

Possible Causes

This issue commonly occurs under the Hardware category, specifically related to Hardware Upgrade.

Step-by-Step Fix

Upgrade RAM/SSD → Confirm compatibility before purchase

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.