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End User Training/Lack of user skills
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End User Training/Lack of user skills

Overview

Staff unable to use Teams, OneDrive, Office

Possible Causes

This issue commonly occurs under the ICT Training category, specifically related to End User Training.

Step-by-Step Fix

Provide quarterly digital literacy workshops

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.

 

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Article Details

Article ID:
58
Category:
ICT Training
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