Hardware Maintenance/Dust buildup/overheating

Overview

Fans clogged, device shuts down unexpectedly

Possible Causes

This issue commonly occurs under the Hardware category, specifically related to Hardware Maintenance.

Step-by-Step Fix

Clean device regularly → Ensure airflow unobstructed

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.