Hardware Maintenance/Loose connections

Overview

RAM/HDD not seated correctly

Possible Causes

This issue commonly occurs under the Hardware category, specifically related to Hardware Maintenance.

Step-by-Step Fix

Reseat components, test device

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.