Corrupt Device/Disk errors

Overview

Device not booting due to corrupted sectors

Possible Causes

This issue commonly occurs under the Hardware category, specifically related to Corrupt Device.

Step-by-Step Fix

Run CHKDSK /F → Reformat OS if persistent

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.