Anti-Virus/Conflicting AV software

Overview

Multiple AV apps cause errors

Possible Causes

This issue commonly occurs under the Security category, specifically related to Anti-Virus.

Step-by-Step Fix

Keep only 1 active AV → uninstall extras

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.