Interactive Whiteboard/Low responsiveness

Overview

Older board drivers unsupported

Possible Causes

This issue commonly occurs under the Infrastructure category, specifically related to Interactive Whiteboard.

Step-by-Step Fix

Update firmware/drivers → Replace if EOL

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.