Communication/Emails not receiving

Overview

Mailbox full or filtering

Possible Causes

This issue commonly occurs under the Email category, specifically related to Communication.

Step-by-Step Fix

Check Junk/Clutter → Clear mailbox if full → Verify rules

Escalation Note

If the issue persists after following these steps, escalate to the 2nd Line Support or ICT Systems Administrator as per the ECDoE ICT Helpdesk SOP.

Related Policy Reference

Refer to the ECDoE ICT Support Services SOP (2024–2029) – Section on Incident Management and Troubleshooting.